"THE GROWTH BLOG" - A RESOURCE FOR B2B LEADERS, MARKETERS, SALES & SERVICE PROFESSIONALS

Chris Fell

Chris Fell

Founder & Managing Director of g2m Solutions

Recent Posts by Chris Fell:

How to make email marketing campaigns effective: 2 essential lessons

The results are in from Marketing Sherpa's latest survey of over 1,100 firms who use email marketing to communicate with prospects and they make interesting reading!

Topics: content marketing b2b marketing lead nurturing marketing automation email marketing

Inbound Marketing Case Study for SMB Marketers

Marketing Sherpa archives. Its a classic story of how a brand that had low levels of recognition in its target market, coupled with a modest budget and lean resources were able to achieve significant success with a 200% increase in website traffic and crucially, a tripling of traffic to leads and a doubling of leads that converted. You don't have to be a mathematical genius to imagine what that did to the company's bottom line. Makana solutions achieved sales and marketing alignment, something I have written about in earlier posts.

Topics: content marketing b2b marketing build awareness strategy lead nurturing marketing automation sales and marketing alignment lead conversion marketing analytics

Australian SMBs: Make "Focus" the heart of your go to market strategy

In B2B marketing, being a small fish in a big pond isn't fun. You get pushed around by the big fish, bullied, picked on, its tough to win in a fight. Think about the last time you were in a sales call and positioned your company's value proposition with a client. Did you have to say "Ahhh yes, we are like {insert name of your sector's dominant player} but cheaper/more flexible service/we bundle heaps of extra stuff for free"...sound familiar? 

Topics: b2b marketing strategy market selection

Marketing advice for the SMB, 6 steps to building your credibility

Hubspot focused on how Small and medium businesses should take the time to build credibility for their companies. They make the point that with emerging new media technologies and online tools, building reputation as a small business and communicating with customers has never been easier.

Lets look at a few ways small business owners can build their credibility on their own.

6 Steps to Building Small Business Credibility

1. Start a Blog - Starting a blog for your small business is a way to not only improve credibility for your business, but to also bolster your search engine optimization and social media marketing. Having a blog can build credibility quickly by posting regular updates for your customers and prospects and giving them the opportunity to leave comments on your articles. This demonstrates that you are transparent about your business and expertise.

2. Encourage Customer Reviews - You likely have access to one or many online sites focused on providing reviews and insights to businesses in your industry. If you are a restaurant, for example, you can accumulate reviews about your business on sites like Urban Spoon. Take an hour or two and research the most important review sites to your customers and then encourage your customers to post reviews about their experience with your business. This can be done by adding links to these sites on your website and putting up signage in your business. Not all of the reviews will be 5 stars but that is ok - this trust-building process will take time to yield the results you want to see.

3. Post Testimonials and Endorsements - Just as you should encourage customers to write reviews for other sites, you should also capture positive customer experiences and put them on your own site. For example, if you are a general contractor and just finished a kitchen remodel, use a flip cam or some other type of camcorder and record a quick video with the homeowner about how much they like their new kitchen. This video could then be posted on your website or blog for potential customers to watch.

4. Demonstrate Subject Matter Expertise - To be credible, it is critical that you demonstrate expertise for your craft. This type of expertise could be writing a blog article about an important industry issue or winning industry awards for the quality of your work. Ask some of your past customers why they hired you and use their reasons as subjects of content or awards to bolster the profile and credibility of your business

5. Be Easy to Reach - Nothing causes a potential customer to be wary of a business more than not being able to quickly and easily get in touch with someone from the organization. As a business owner, you should offer several communication channels on EVERY page of your website. This is more than just a 1-800 number. Make sure to have phone, email, address and social media profiles also present on your pages. Twitter and Facebook can be important tools for setting customers expectations.

6. Reward Referrals - Small business owners have long leveraged referrals and word-of-mouth marketing - it is now time to leverage these avenues online. Today a referral can mean many things - it could be a person they know that is in need of your product or services, but it could also be as simple as a customer sharing their positive experience with you business on Facebook, Twitter and LinkedIn. You should encourage this either verbally or with a follow-up email after their work is completed, asking them to share their experience with their online networks.

Building credibility for your small business is about taking the time to do some of the little things correctly and leveraging existing supports of your business.

What are other ways you have built credibility for your business?

Read more: http://blog.hubspot.com/blog/tabid/6307/bid/7135/A-Small-Business-Owner-s-Guide-To-Building-Credibility.aspx#ixzz15UvRFcTF
Topics: content marketing b2b marketing build awareness social media

Driving up lead conversion using Business Video: Top tips

If you are looking for ways to attract contacts and convert and nurture leads more effectively then this is the blog post for you!

Topics: content marketing b2b marketing build awareness video

B2B Marketing spend data from Marketing Sherpa. How do you compare?

Marketing Sherpa recently asked 900 B2B marketers how they expected their marketing budgets to change for 2011. The answers tell us that the inbound marketing revolution is well and truly upon us. How does your firm's spending compare? Are you at the leading edge of Inbound Marketing adoption or more of a laggard. How are you planning to blend your outbound and inbound stategies? How do you think you stack up to your competition? Are you gaining a competitive marketing advantage? Or are they eating your lunch?

Topics: b2b marketing strategy marketing automation

10 tips for driving lead conversion. Landing pages best practices!

Hubspot have some sage words of advice to maximise lead conversion and to deepen the engagement with your shiny new lead!

Topics: b2b marketing lead conversion landing pages

New B2B marketing data; lead quality trumps lead quantity...again!

The results are in from Marketing Sherpa’s 2011 Benchmark Survey. Here is a summary chart of how B2B marketers rate their challenges.

Topics: b2b marketing build awareness lead nurturing lead conversion marketing analytics

Free marketing planning tool for lead generation.

A key part of a successful and aligned sales and marketing team is to agree on the numbers. The revenue numbers required for you to hit plan, the number of deals you need to close, the number of proposals you need to submit, the number of sales qualified leads marketing need to pass to sales, the number of contacts you need to tip into the top of your funnel and so on. Nothing new here but these particular measures are flawed in one important aspect, they describe YOUR sales journey, not your prospect’s buying journey.  

Topics: b2b marketing strategy buyer behaviour planning

Are you an SMB who is struggling to build a B2B marketing strategy?

Topics: content marketing b2b marketing strategy marketing automation sales and marketing alignment marketing analytics