Perhaps B2B sales and marketing professionals tasked with generating leads and closing deals should spare a thought for those individuals tasked with buying solutions for their organisation.
Buying B2B solutions for one's organisation is a long hard slog. Gartner says the median B2B buying group consists of between 6 and 10 people. Each of these people need four to five pieces of information to help them. Usually, around 83% of the time they have gone and sourced this information themselves.
Then starts the painful process of achieving consensus amongst the buying group and forming a concrete action plan. Brent Adamson, a Gartner distinguished VP, puts it this way.
"The hardest part about B2B solutions isn't selling them but buying them. Today's buying journey has effectively reached a tipping point where it's become unnavigable without a significant amount of help"
Showing you understand the challenge B2B buying centres face, showing empathy for their plight and providing information and tools that aim to reduce this purchase friction is the secret to building an authentic and trusted relationship with your target audience.
How do you achieve this?