Best practice resources for customer service leaders

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A resource centre for growth focused customer service leaders

Thinking Beyond the Purchase: Mapping content to the customer’s buying journey

Think Beyond the Purchase: Mapping content to the customer’s journey

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what-is-nps

What is NPS? The ultimate guide

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how-to-measure-customer-satisfaction-2

How to measure customer satisfaction in 5 simple steps

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customer-effort-score-1

What is Customer Effort Score (CES)?

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How to build a customer referral program

How to build a customer referral program

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customer-service-blogs

19 customer service blogs you should read in 2018

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